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Contact the VA Sierra Nevada Health Care System

Contacting a Patient

If you come to visit a patient, please see our visitor information page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o VA Sierra Nevada Health Care System
975 Kirman Avenue
Reno, NV 89502

For the location of an inpatient or their phone number, dial the Health Care System at (775) 786-7200 or (888) 838-6256.

Telephone Care

Please contact our telephone care line if you need to make or reschedule an appointment:   (775) 328-1453

Hours of Operation

• Reno VAMC (24 hours a day for inpatient), clinics are 8:00 am to 4:00 pm
• Sierra Foothills Outpatient Clinic 8:00 am – 5:00 pm
• Carson Valley Outpatient Clinic 8:00 am – 4:00 pm
• Lahontan Valley Outpatient Clinic 8:00 am – 4:00 pm

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Our Former Prisoners of War Advocate can provide special assistance to former POWs.
Contact Byron Parks at (775) 328-1461.

Business Service Section

Billing Questions – (866) 347-2353
Eligibility & Enrollment Questions – (775) 328-1293
Fee Basis Care Questions – (775) 788-5560

FOIA (Freedom Of Information Act) - (775) 788-5511, or click on the following link to request information, V21RENFOIA@VA.GOV

Privacy Officer, Nigel Burns – (775) 788-5511
Release Of Information – (775) 786-7200 ext. 6930
Beneficiary Travel Office – (775) 328-1405

To access the Bene Travel Handbook click on the following link,

VHA_Beneficiary_Travel_Handbook_1601B.pdf 

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Public Affairs Office at (775) 328-1810.