If you come to visit a patient, please see our visitor information page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Sierra Nevada Health Care System
975 Kirman Avenue
Reno, NV 89502
For the location of an inpatient or their phone number, dial the Health Care System at (775) 786-7200 or (888) 838-6256.
Please contact our telephone care line if you need to make or reschedule an appointment: (775) 328-1453
Hours of Operation
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Our Former Prisoners of War Advocate can provide special assistance to former POWs.
Contact Byron Parks at (775) 328-1461.
Billing Questions – (866) 347-2353
Eligibility & Enrollment Questions – (775) 328-1293
Fee Basis Care Questions – (775) 788-5560
FOIA (Freedom Of Information Act) - (775) 788-5511, or click on the following link to request information, V21RENFOIA@VA.GOV
Privacy Officer, Nigel Burns – (775) 788-5511
Release Of Information – (775) 786-7200 ext. 6930
Beneficiary Travel Office – (775) 328-1405
To access the Bene Travel Handbook click on the following link,
If you need to get information from your medical records, please contact our Release of Information Office.
VA has establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Office at (775) 328-1810.