Pharmacy Frequently Asked Questions - VA Sierra Nevada Health Care System
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VA Sierra Nevada Health Care System

 

Pharmacy Frequently Asked Questions

  1. Who do I call to get my medication prescription refilled?
  2. Can I request medication refills by mail?
  3. Can I request my medication refills on the internet?
  4. Can I request a medication refill before I run out?
  5. Will my medication refills come out automatically when I am due?
  6. Why won't the pharmacy refill my medication prescription when it has refills left?
  7. My medication (inhaler, tablets, etc) was switched and I haven't seen my provider, why?
  8. Why can’t I pick up my medication refills at the pharmacy and save the government some money?
  9. My doctor said he/she put something in the computer for me to pick up at the pharmacy…..now what do I do?

1.  Who do I call to get my medication prescription refilled?

Call the VA automated medication refill line toll free at (855) 339-0376.

You will need the patient's 9 digit social security number and medication prescription number when calling.

Please do not call the Outpatient Pharmacy to request your refills. We do not accept medication refill requests over the phone; you will be transferred to the medication refill line.

2.  Can I request medication refills by mail?

Yes. Mail in your medication refill request slip or letter with the prescription number or medication name to:

VA Sierra Nevada Healthcare System
Pharmacy Service 119
975 Kirman Avenue
Reno, NV 89502

3.  Can I request my medication refills on the internet?

Yes. Prescriptions may also be filled online using VA's My HealtheVet program at https://www.myhealth.va.gov/mhv-portal-web/home

4.  Can I request a medication refill before I run out?

You can order your medication refills anytime you want to. The computer system will not allow the medication to be sent until 10 days before you are due for a refill. Controlled substances, such as certain pain medications, can be ordered 10 days before they are due and will be sent to you so that you get them by your due date. They may not be picked up early.

5.  Will my medication refills come out automatically when I am due?

No. You need to order them by phone, mail, or internet in order to have them mailed out. In some cases, such as when your primary care provider renews your prescriptions at an office visit, they may be sent out one time only.

6.  Why won't the pharmacy refill my medication prescription when it has refills left?

Prescriptions are good for only one year, even if there are refills remaining. In most cases, you will need to request a prescription from your provider, who may require you to come in for a visit.

7.  My medication (inhaler, tablets, etc) was switched and I haven't seen my provider, why?

Occasionally the VA makes medication changes automatically. If you have questions about a medication you have received, contact the outpatient pharmacy toll free at (855) 339-0376. We are happy to answer your questions.

8.  Why can’t I pick up my medication refills at the pharmacy and save the government some money?

By filling only NEW prescriptions at the pharmacy and sending REFILLS through the mail, our pharmacists will have time to teach our veterans and answer questions about new medications. Wait times at the outpatient pharmacy will also be reduced for veterans who are acutely ill. Having your refills sent through the mail ultimately saves money and ensures that we can provide the highest quality of care to our veterans.

9.  My doctor said he/she put something in the computer for me to pick up at the pharmacy…..now what do I do?

Come to Outpatient Pharmacy and take a number to speak with a pharmacist. ALWAYS take a number and check in, regardless of what you may have been told at your appointment, if you need to pick up a medication to take home. Once you have checked in, wait for your name to appear on the electronic board next to the pick-up window. If your name does not appear within the estimated wait time given to you by the pharmacist, check at the pick-up window anyway. The wait time rarely exceeds one hour.