Telehealth FAQs - VA Sierra Nevada Health Care System
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VA Sierra Nevada Health Care System


Telehealth FAQs

    1.   What is Telehealth? 


    2.   What are my rights? 


    3.   Is this recorded? Who can see me? 


    4.   Where is Telehealth available within the VA? 


    5.   What types of Telehealth are there? What equipment is used? 


    6.   Where can I find more information regarding Telehealth? 





1.  What is Telehealth?

Telehealth is care by a licensed health care provider to provide health care services using telecommunication and information technologies from a distance.

Though Telehealth is not identical to a face-to-face visit, Telehealth technologies used by the VA can be an effective substitute.

Please ask your Telehealth provider or staff member about the difference between your Telehealth visit and a face-to-face visit.


2.  What are my rights?

You can elect to obtain your care through an in-person visit. 

You have the right to refuse Telehealth care at any time during the visit without any loss of your health care benefits. 

You may ask all other parties to leave the video teleconferencing suites at any time if you are uncomfortable.


3.  Is this recorded?  Who can see me?

The VA computer network is extremely secure.  Your images and video calls are all conducted on this network.  Although no computer network is 100% secure, the VA uses the latest security technologies to protect your health care information.

At no time will your Telehealth session be recorded or broadcasted without your permission.  Similarly, none of you images will be stored outside of the VA's secure computer network.


4.  Where is Telehealth available within the VA?

Telehealth is available at all VA Sierra Nevada Health Care System facilities (including the Winnemucca Outreach clinic) and other VA facilities nationwide. 


5.   What types of Telehealth are there?  What equipment is used? 

Please refer to this page for more information regarding the different Telehealth modalities and the equipment used for each.


6.  Where can I find more information regarding Telehealth?

Please talk with your VA primary care provider about Telehealth and how it can be used in your health care.  You can also visit the VA Telehealth website for further information.