VA Sierra Nevada Health Care System
To provide the highest quality care to veterans by ensuring safe, effective, and medically necessary use of medications.
You may refill your medications through one of three easy methods: telephone, mail, or internet. You can order your refills anytime you want. The computer system will not allow the medication to be sent until 10 days before you are due for a refill. Controlled substances, such as certain pain medications can be ordered 10 days before they are due and will be sent to you so that you get them by your due date. Controlled substance prescriptions may not be picked up early.
1) Telephone Refill Requests
An automated medication refill line is available for all VA Sierra Nevada Health Care System patients. Please call:
- Toll Free (855) 339-0376
If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.
2) Mail-In Refill Requests
Sierra Nevada Health Care System
Building D, 1st Floor
975 Kirman Avenue
Reno, NV 89502
3) Online Refill Requests
There's a lot to remember when it comes to managing your prescriptions. Make it easy on yourself. Use My HealtheVet to keep your prescription information straight. The My HealtheVet's VA Rx Refill feature allows you to request a refill with just a click of a button. To use these features you will need an account. You can create one here, by clicking on the registration button on the right side.
If you have a Premium My HealtheVet account, your page will show the refill checkboxes and the prescription name and number. Learn more about upgrading your My HealtheVet account through In-Person or Online Authentication.
For questions or help please contact one of the following:
Reno Patient Education Resource Center (PERC) from 8:30 a.m. to 3:30 p.m. (Monday-Friday).
The MyHealtheVet National Toll-Free Hotline 4:00 a.m. to 5:00 p.m. (Monday-Friday)
Hours of Operation:
8:00 a.m. - 5:30 p.m. Monday - Friday
Closed on Saturday, Sunday and all federal holidays.
Note: The emergency department is not able to provide medication refills or renewals when the pharmacy is closed.
Questions about your medications?
Available 24/7 for refills
To speak with pharmacy staff call Monday-Friday, 8 a.m. to 4 p.m.
- Sierra Nevada Health Care System
Hours of Operation
- 8:00 AM to 5:30 PM Monday to Friday, Closed on weekends and federal holidays